Important information: Guests travelling to or from Greater China

Considering the recent cases of novel coronavirus (COVID-19), we are closely monitoring the situation and fully understand the concerns around traveling during this time.

Guests travelling to OR from Mainland China, Hong Kong SAR China, Macau SAR China and Taiwan China between 23 January and 31 March 2020 will be able to change or cancel a valid booking.

1. For guests who have booked directly with Accor via all.accor.com, the ALL app, global contact center or directly with one of our hotels AND

a. Reserved a flexible rate, can modify or cancel their reservations by:

i. Visiting all.accor.com and click “My bookings”

ii. Contact our global reservations center (please find the phone numbers below)

b. Reserved a non-flexible rate can modify or cancel their reservation by:

i. Contact our global reservations center (please find the phone numbers below)

2. For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries

ASPAC

  • Australia: 1300 656 565
  • China: 4 008 182 688
  • Hong Kong: 800 938 768
  • Indonesia: +62 (0)21 25 53 34 00
  • Japan: 034 455 6404
  • New Zealand: 0800 444 422
  • Singapore: 800 616 1367
  • South Korea: 00798 8521 2018
  • Taiwan: 0809 09 80 28
  • Thailand: +66 (0)2 659 28 77
  • UAE: 800 035 702 749

AMERICA

  • Argentina: 00 800 2222 2267
  • Brazil: 0800 703 7000
  • Canada: 844 382 2267
  • US: 844 382 2267

EUROPE

  • Austria: +43 (0) 1360 27 72000
  • Belgium (French): +32 (0)2 643 5002
  • Belgium (Nederlands): +32 (0)2 643 5000
  • France: 0800 200 258
  • Germany: +49 (0)69 95 30 75 95
  • Italy: +39 199 129 999
  • Netherland: +31 (0)20 65 45 730
  • Poland: 0801 606 606
  • Portugal: +351 (0)21 318 00 49
  • Russia: +7 (0)495 7059486
  • Spain: +34 (0)902 10 04 63
  • Switzerland: (+33) 146 624 440
  • Turkey: +90 (0)212 375 5215
  • UK: 800 026 38 08

OTHERS

  • Other Countries: (+61) 1300 890 866